PRIVACY POLICY

Effective Date: 01/01/2020

At J-Clinic (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, submit an inquiry, request a consultation, or communicate with us through our online channels.

We process personal information in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Location
  • Appointment or consultation details
  • Service preferences or inquiries
  • Information you voluntarily provide through forms, messages, or other communication channels
  • Technical information such as IP address, browser type, device information, pages visited, and website usage data.

We only collect information that is reasonably necessary for the purposes explained in this Privacy Policy.

2. How We Use Your Information

We may use your personal information to:

  • Respond to your inquiries and requests.
  • Contact you regarding consultations, appointments, services, or promotions you have requested.
  • Provide and improve our services.
  • Manage appointments and customer communications.
  • Measure and improve our website and marketing activities.
  • Understand website usage and improve user experience.
  • Comply with applicable legal and regulatory requirements.

Where applicable, we will inform you of additional purposes before or at the time your information is collected. Philippine privacy principles require processing to be transparent, for a legitimate purpose, and proportionate to that purpose.

3. Marketing Communications

If you provide your contact information for inquiries, appointments, or promotional communications, we may contact you regarding relevant services, offers, or updates, subject to applicable privacy requirements.

You may opt out of marketing communications at any time by contacting us using the details below.

4. How We Share Your Information

We may share personal information only when reasonably necessary for the purposes described in this Privacy Policy, including with:

  • Authorized employees and representatives of J-Clinic.
  • Service providers supporting our website, booking, CRM, analytics, communication, or marketing operations.
  • Professional advisers or other parties where required or permitted by law.

We require appropriate safeguards for third parties that process personal information on our behalf. The Philippine Data Privacy Act requires reasonable and appropriate organizational, physical, and technical safeguards for personal information.

We do not sell your personal information.

5. Data Security

We implement reasonable and appropriate organizational, physical, and technical measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, destruction, or other unlawful processing.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or dispose of it.

This approach is consistent with the Philippine requirement that personal information should not be retained longer than necessary for the purposes for which it was collected or as otherwise permitted by law.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Be informed about how your personal information is processed.
  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request deletion or blocking of personal information where applicable.
  • Lodge a complaint regarding the processing of your personal information.

The Philippine Data Privacy Act recognizes data subjects’ rights to be informed, access and correction, among other rights.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Understand website traffic and usage.
  • Improve website performance and user experience.
  • Measure the effectiveness of our marketing campaigns.

You may adjust your browser settings to manage or disable certain cookies. Some website functions may be affected as a result.

9. Third-Party Websites

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

J-Clinic
Email: contact@thejclinic.com
Phone: +63 916 325 0956
Address: 8th Floor, RCI Building, 105 Rada, Legazpi Village, Makati, Metro Manila